Get your prescription from your optometrist or read the prescription off the side of your box
Upload your prescription to our Hello Vision website
Wait for us to verify your prescription and put through your order
Do a happy dance when your contact lenses arrive to your doorstep!
Not to brag or anything... but we consider our prices the most competitive in T&T.
Your orders to your doorstep in a flash.
Free deliveries on all contact lens orders
Yep, you read that right!
Amazing customer service
No robots here, just real people who genuinely want to help you!
Check these out.
Frequently asked Q's
Is Hello Vision from Trinidad & Tobago?
Yes! We are 100% Trini to de bone!
How much is shipping to my address?
Totally free on all contact lens orders! It's $30.0TTD for other products (eye drops, solutions, vitamins and eye hygiene).
My optician won't give me my prescription/ is charging me a lot of money to get it.
This is unfortunate. We kindly suggest you find a new place to test your eyes.
I am out of contacts and I need them NOW! Can you help?
Message us on the "chat with us" button on the bottom right of our website. Our in house Optometrist can help you to our emergency stash!
You seem too good to be true. What's the catch?
No catch. We love eyes and are proud to serve the good people of T&T, fairly.
How long do you take to ship?
Great question! That depends on the manufacturer. Let us explain...
Please allow 1-2 days for your order to be processed. If we have your prescription in stock, we will ship it out within 1-2 days.
If your prescription is not in stock.. then we will order it to our warehouse.
Here's a guide on order times according to our different manufacturers' guidelines:
- Johnson and Johnson (Acuvue lenses): Approximately 2 weeks
- CooperVision: Approximately 2 weeks, extended range lenses/ custom approximately 6 weeks
- Bausch + Lomb: Approximately 2 weeks, extended range/ custom approximately 6 weeks
- Alcon: Approximately 2 weeks
What about shipping times?
We ship all orders via TTPOST. We make every effort to ship out an order as soon as we receive it at our warehouse. TTPOST delivery times are within 24 hours for Trinidad, and within 48 hours for Tobago! You will recieve a tracking number when your order is out for delivery. :D
Any questions about shipping please email us at firstname.lastname@example.org.
What is your refund policy?
We will refund anything that arrives damaged or has a manufacturer's defect within 14 days of receipt of the product.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as extended range or custom lenses). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.